Frequently Asked Questions
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Frequently Asked Questions (FAQs) β Productos Web
ποΈ General Shopping
What is Productos Web?
Productos Web is a reliable online store offering high-quality products at competitive prices. We're legally based in Spain and exclusively serve customers in the United States with fast, free shipping.
Who can shop at Productos Web?
We currently ship only within the United States, including all 50 states, Alaska, Hawaii, PO Boxes, and APO/FPO military addresses. For U.S. territories like Puerto Rico or Guam, please contact us before ordering.
What payment methods do you accept?
We accept all major payment methods displayed at checkout. Payment is processed securely through Shopify and must be made in full at the time of purchase.
Do I need an account to make a purchase?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and manage your purchase history easily.
π¦ Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE standard shipping on all orders to the United States with:
- No minimum purchase required
- No hidden fees
- No extra charges at checkout
Where does my order ship from?
Productos Web is legally based in Spain, but all orders are fulfilled through our international warehouse partners. Your order will be shipped to you in the United States from our fulfillment centers.
How long does delivery take?
Processing Time: 3 business days (Monday-Friday)
Shipping Time: Delivery estimates are provided at checkout and vary by location.
Orders placed on weekends or U.S. public holidays will be processed on the next business day.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's journey.
What if my order doesn't arrive?
Please contact us at customerservice@productosweb.es with your order number, and we'll investigate and resolve the issue promptly.
π Returns & Refunds
What is your return policy?
We operate a 30-day return policy. You have 30 days from the date of delivery to request a return.
What items can be returned?
To qualify for a return, items must be:
- β Unused, unworn, and in original condition
- β Include all original packaging, tags, and accessories
- β Not marked as "Final Sale"
- β Returned within the 30-day window
What items cannot be returned?
Items marked as "Final Sale" on their product pages cannot be returned or refunded. Also, items that are worn, damaged, altered, or missing packaging will be rejected.
How do I start a return?
- Contact us by email at customerservice@productosweb.es with your order number
- If approved, we'll provide a prepaid return label and instructions
- Ship the item back within the 30-day return window
Important: Items returned without prior approval or outside the 30-day window will not be accepted.
How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 5-10 business days. The refund will be issued to your original payment method.
Who pays for return shipping?
If your return is approved, we provide a prepaid return label at no cost to you.
π Privacy & Data Security
Is my personal information safe?
Yes! We take privacy seriously. All payment processing is handled securely by Shopify, and we never store your full credit card details on our servers.
What personal information do you collect?
We collect:
- Contact Info: Name, email, phone, billing/shipping address
- Order Info: Payment method, order history, transaction details
- Account Info (if you create an account): Username, password, preferences
- Device Info: IP address, browser type, pages visited
- Communications: Customer support emails and inquiries
How do you use my personal information?
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Send order updates and shipping notifications
- Improve our website and services
- Send marketing emails (only if you opt in)
Do you share my information with third parties?
We only share information with trusted service providers who help us operate our business (payment processors, shipping carriers, email services). We never sell your personal data to third parties.
How can I access or delete my personal data?
You have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of your data
- Opt out of marketing communications
Contact us at customerservice@productosweb.es to exercise these rights.
Do you use cookies?
Yes, we use cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You can manage cookie settings in your browser.
π Terms & Conditions
What are your Terms of Service?
By using our website or making a purchase, you agree to:
- Be at least 18 years old or legally able to enter contracts
- Provide accurate information when ordering
- Comply with all applicable laws
- Accept our terms, which may be updated periodically
Full details are available on our Terms of Service page.
Can product prices change?
While we strive for accuracy, pricing errors may occur. We reserve the right to correct pricing mistakes and cancel orders if necessary. If this happens, we'll notify you and issue a full refund.
Can you modify or discontinue products?
Yes, we may modify, discontinue, or remove products without prior notice based on availability and demand.
π Contact & Support
How can I contact Productos Web?
π Business Address:
Productos Web
Calle de Gil Osorio 19
Villena, Alicante 03400
Spain
π Phone: +1 (305) 707-3661
π§ Email: customerservice@productosweb.es
π Support Hours:
Monday β Friday: 9:00 AM β 6:00 PM
Saturday & Sunday: Closed
π¬ Live Chat: Available on our website during support hours
How quickly will I get a response?
We aim to respond to all inquiries within 24-48 hours during business days.
What should I include when contacting support?
For faster assistance, please include:
- Your order number (if applicable)
- Clear description of your question or issue
- Any relevant photos (for product issues or returns)
π‘οΈ Trust & Security
Is Productos Web a legitimate business?
Yes! We are a legally registered business based in Spain, operating an authorized Shopify store. We are committed to transparent business practices, quality products, and excellent customer service.
Is checkout secure?
Absolutely. Our website uses HTTPS encryption, and all payments are processed through Shopify's secure payment gateway. Your payment information is never stored on our servers.
What if I have a problem with my order?
We're here to help! Contact our customer service team at customerservice@productosweb.es, and we'll work with you to resolve any issues quickly and professionally.
π Policy Updates
Do your policies ever change?
Yes, we may update our policies periodically to reflect changes in our business or legal requirements. When updates occur, we'll post the revised policies on our website with the "Last Updated" date.
How will I know if policies change?
Updated policies are posted on our website. Continued use of our services after changes are posted constitutes acceptance of the new terms.
β Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to reach out:
π§ Email us: customerservice@productosweb.es
π Call us: +1 (305) 707-3661
π¬ Live chat: Available on our website during support hours
We're here to make your shopping experience smooth, secure, and satisfying!